- London, England, United Kingdom
- On-site
- Full-time · Associate
Provide technical support to customers and their end-users, covering multiple customer sites predominantly in the London area with expected travel across the UK.
Responsibilities
- Provide technical support to customers and their end-users
- Act as a technical escalation route to 1st line Service Desk
- Logging incidents, service requests, changes and problem tickets in support platform
- Troubleshooting and resolve tickets whilst liaising with users until resolution is achieved
- Creating / updating training materials, runbooks and knowledge base articles
Skills
Benefits
- 26 days’ holiday + bank holidays
- 1 paid volunteering day every year