Deliver first level support, innovative customer focused service by analyzing, troubleshooting and resolving Computer hardware/software and application related issues to hospital Staff, Physician and Volunteers in an efficient and courteous manner.
Salary Range: $67,202.40-$84,055.73
- Acting as the first point of contact for all computer and related hardware, application and telecom related requests for IT service and support
- Resolve technical issues related to servers, computers, printers, computer peripheral devices and telecommunication devices
- Troubleshoot and resolve issues with Microsoft Windows operating system, Microsoft Office and health information applications
- Recording, categorizing and logging requests for service using a central ticket management solution
- Leveraging available tools (SMS, remote support utilities, knowledge base and other sources of documentation) to resolve incidents in an efficient and effective manner
- University and/or Community College diploma in a health-related or computer technology program
- Nice to have: Meditech
- Nice to have: Local area networks
- Nice to have: Wide area networks
- Nice to have: ITIL Foundation
