- Denver, Colorado, United States +1 more
- Hybrid
- Full-time · Senior
- $90K–$100K per year
- 5–7 years
Proactively manage a dedicated portfolio of customers, building strong, long-term relationships that help the customer achieve maximum value from our solutions, protecting and growing recurring revenue.
Locations (2)
- Denver, Colorado, United States
- Atlanta, Georgia, United States
Compensation
$90,000 - $100,000/year DOE
Responsibilities
- Strengthen and broaden key customer relationships through regular contact, acting as a trusted advisor and proactively identifying and assisting in the timely resolution of customer issues.
- Create and execute tailored Customer Success Plans (CSPs) for each account, outlining specific goals, milestones, and metrics for driving product adoption, increasing payment processing, and demonstrating ROI.
- Regularly monitor account health and usage data to identify at-risk customers and opportunities for growth, and take proactive measures to mitigate risks and ensure customer satisfaction.
- Prepare and deliver impactful Quarterly Business Reviews (QBRs) that highlight customer achievements, review key performance indicators (KPIs), and present new opportunities for maximizing value.