Associate Technical Services Engineer
HealthEdge · Posted Jul 7, 2026
- Bangalore, India
- Entry
- 0–2 years
Provide frontline product and technical support to customers, troubleshooting issues and ensuring timely resolution within SLA guidelines.
Responsibilities
- Diagnose customer issues and research solutions
- Troubleshoot technical problems and collaborate cross-functionally
- Triage and prioritize customer issues
- Escalate complex issues appropriately
- Contribute to knowledge base documentation and develop reusable scripts
Requirements
- Bachelor’s degree in IT, Computer Science, Engineering, or a related field
- Nice to have: Business Analyst experience
- Nice to have: health insurance industry experience