- Cardiff, Wales, United Kingdom
Consumer Support Adviser
Responsibilities
- Managing the logging, tracking and progress of internal and external cases within relevant SLA’s and KPI’s
- Creating, maintaining, and updating appropriate internal documentation
- Ensuring the tickets are worked through to satisfactory conclusion and within SLA
- Track and respond to consumer rights related requests within specific SLAs, such as: Subject Access Requests
- Investigating and resolving data enquiries