- Boston, Massachusetts, United States
- Manager
- $19–$25 per hour
Compensation
The hiring range for this position is $19.40 - $25.20 per hour.
Responsibilities
- Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner. Resolve customer complaints to the full satisfaction of the customer.
- Provide an open door atmosphere conducive to high associate morale and excellent customer service. Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
- Commit to the “Golden Rule” and work with associates to build a strong customer service team.
- Assist in providing support and direction to all customer service associates to ensure a well-disciplined, smooth operating front end (i.e., supply change when needed; handle problems referred by cashiers and service clerks, etc.).
- Ensure all new customer service associates successfully complete onboarding/e-learnings and receive proper training of department goals and expectations.