The Director of Contact Center Operations is a hands-on strategic leader responsible for overseeing the performance and development of key departments including Loan Underwriting, Quality Assurance, and Training.
Locations (2)
Belize City, Belize District, Belize
Barbados
Compensation
Quickstop is committed to offering competitive, fair, and commensurate compensation based on job-related knowledge, skills, experience, and education.
Responsibilities
Lead and oversee the operations of the Loan Underwriting, Quality Assurance, and Training departments
Set and maintain service excellence benchmarks across all Contact Center and branch operations in Belize, Barbados, and future international markets
Develop and execute strategic plans to enhance operational efficiency, customer satisfaction, and compliance across departments
Work closely with key departments including Customer Service, Sales, and Collections to ensure integrated service delivery and operational consistency
Serve as the primary liaison between Contact Center operations and other business units to align objectives, resolve issues, and drive shared initiatives
Provide exceptional service to advisors by managing new business applications and in-force policy service transactions from initiation to completion.
Locations (3)
Vancouver, British Columbia, Canada
Edmonton, Alberta, Canada
Calgary, Alberta, Canada
Compensation
The expected salary range for this position starts at $50,000
Responsibilities
Process and manage new business applications and policy service requests ensuring all transactions are accurate, compliant, and completed within service standards.
Take ownership of assigned files from initiation to completion, recognizing priorities and resolving issues that may impact processing, reporting, or commissions.
Coordinate underwriting and other requirements ensuring all required documentation is obtained, submitted and followed through to completion.
AXIS is seeking an ambitious and analytical Underwriting Trainee to join our Environmental team. This is an excellent opportunity for a recent graduate or early-career professional interested in developing a long-term career in specialty insurance underwriting.
Compensation
For this position, we currently expect to offer a base salary in the range of $70,000 to $95,000. In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance.
Responsibilities
Learn the fundamentals of specialty commercial insurance underwriting, pricing, and risk selection
Assist in evaluating new and renewal submissions by reviewing loss history, financial information, exposure data, operational details, and account characteristics
Analyze environmental, professional liability, and contractor-related risks to support underwriting decisions
Conduct research on insureds, industries, market trends, and emerging environmental exposures
Prepare underwriting analyses and recommendations for peer review and underwriting discussions
Responsible for underwriting tasks related to assigned files to promote premium growth and target loss ratio results.
Compensation
Pay Range: $75,000 – $135,000 annually (commensurate with experience and location). Total Compensation Context: This role may be eligible for annual performance bonuses and equity participation.
Responsibilities
Maintain and underwrite a profitable portfolio of Cyber Liability, Technology E&O, Media Liability, and other E&O coverages.
Evaluate, select, and price cyber insurance policies to achieve premium and profitability goals in accordance with underwriting guidelines and authority.
Monitor key performance metrics, including quote, bind, and claims ratios, and take appropriate responsive action to meet business objectives.
Develop and manage assigned relationships with partners, brokers and agents and ensure proper servicing of accounts.
Participate in conducting internal underwriting audits to ensure compliance with all applicable guidelines.
As a Director in our Financial Services industry team focused on the Insurance sector, you will lead client engagements and support growth across strategic accounts. You will advise senior business and technology executives, connect business priorities with technology and AI opportunities, and lead complex transformation engagements and multiple workstreams.
Compensation
The base compensation range for this role in the posted location is: $169,875 - $300,050
Responsibilities
Advise senior business and technology executives on enterprise, digital, operating model, modernization, and AI-enabled transformation priorities.
Lead complex transformation engagements and multiple workstreams, maintaining clear accountability for outcomes, quality, delivery discipline, stakeholder alignment, and risk management.
Apply deep understanding of P&C business models, underwriting, claims, policy administration, distribution, operations, and the supporting technology landscape to shape practical strategies, roadmaps, business cases, and implementation approaches.
Provide AI-fluent leadership across strategy, use-case prioritization, business-case development, deployment considerations, responsible AI, and governance.
Build trusted client relationships and lead proposal and solution development, identify expansion opportunities, and contribute materially to sales and managed revenue targets.
Serve as the primary point of contact for distribution partners, handling complex enquiries and providing timely solutions while collaborating with underwriting teams for efficiency.
Responsibilities
Respond to and resolve distribution channel enquiries with professionalism and accuracy.
Provide guidance and support to agents on policy details, claims, and procedural matters.
Collaborate with the new business team to gather required information for underwriting assessments.
Assist underwriting staff in evaluating applications post‑training, ensuring compliance with internal standards.
Maintain up‑to-date knowledge of Chubb Life products, regulations, and market trends.
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