- London, England, United Kingdom
- Full-time · Senior
- 5+ years
A senior technical support role focused on leading support for macro trading applications, managing complex incidents, and mentoring junior support engineers.
Responsibilities
- Lead support for macro trading applications that help investment professionals operate efficiently across fast-moving markets
- Serve as a senior escalation point for complex incidents, driving timely resolution while keeping users and technology stakeholders informed
- Strengthen production stability by monitoring critical application workflows and identifying issues before they affect users
- Partner with front-office teams to understand trading needs and translate recurring issues into practical technology improvements
- Design and improve onboarding processes for macro application users, including setup, access coordination, and operational readiness