- Wichita, Kansas, United States
- Hybrid
- Full-time · Associate
- $18–$21 per hour
- 2+ years
Retention Specialist responsible for preventing customer cancellations and driving upsell opportunities for ADT services.
Compensation
The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $21.00 is reached).
Responsibilities
- Handle high volume of incoming calls to retain customers
- Identify and recommend long-term solutions to keep customers
- Upsell and cross-sell ADT products
- Perform quick calculations to negotiate solutions
- Use de-escalation techniques to resolve customer issues
Requirements
- High school diploma, GED, college degree or some college experience