- London, England, United Kingdom +1 more
User Researcher
Locations (2)
- London, England, United Kingdom
- Manchester, England, United Kingdom
Responsibilities
- Plan and conduct user research to understand user needs, behaviours and pain points across digital and non-digital public services.
- Choose and apply appropriate qualitative and quantitative research methods (e.g. interviews, usability testing, surveys, diary studies).
- Work closely with product managers and designers to shape problem statements, hypotheses and research questions.
- Synthesize research findings into clear, actionable insights that inform design and delivery decisions.
- Communicate research outcomes through clear artefacts such as insight reports, personas, journey maps and playback sessions.