- Montreal, Quebec, Canada
- 3–5 years
Assist John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals.
Responsibilities
- Interacts with customers via telephone, fax, and email and outside sales representatives to provide recommendations on product applications, price quotations (after researching), resolve complaints, problems and handle emergency calls.
- Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials.
- Coordinates with the Engineering, Purchasing, Assembly, Manufacturing and Invoicing departments to discuss customer orders and requirements.
- Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay.
- Identifies returned materials and assists walk-in customers as required.
Requirements
- Mechanical Technologist/Technician College or High School Diploma