- San Antonio, Texas, United States
- Entry
- 2+ years
The role involves processing calls in a systematic manner, documenting tasks, and facilitating communication between team members, medical staff, and patients.
Responsibilities
- Effectively processes calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures.
- Promptly answers and screens incoming calls, with appropriate escalation as needed.
- Ensures timely and accurate VX documentation on all tasks completed in accordance with Telecare documentation standards to ensure data integrity.
- Facilitates communication between Telecare team members, staff in the field, HME, referral sources, vendors, physicians, facility staff, and patients and family.
- Handles concerns independently within their scope of practice and seeks guidance from the Telecare Nurse or Team Leader as needed.
Requirements
- Completion of high school or basic education equivalency
- Nice to have: Medical education
- Nice to have: business office training
- Nice to have: Bilingual in English/Spanish