Business Systems Support Specialist
MEMA, the Vehicle Suppliers Association · Posted Nov 12, 2026
- Southfield, Michigan, United States
- Hybrid
- Full-time · Associate
- 1–3 years
Provide Tier 1 support for MEMA's CRM and business applications, websites, and workplace technology, contributing to system administration, data management, testing, and ongoing improvements.
Responsibilities
- Provide Tier 1 CRM and business application support for platforms such as Salesforce/Fonteva, Salesforce Marketing Cloud, Drupal
- Maintain data accuracy and integrity by assisting with system administration, reporting, data imports and exports, validation, and duplicate management using tools such as Validity DemandTools, Salesforce Data Loader, and Microsoft Excel
- Contribute to system testing and quality assurance by performing regression testing, user acceptance testing, and system validation following application updates, configuration changes, and enhancements
- Maintain system documentation, developing user guides, and providing training and guidance on system functionality and established processes
- Promote the adoption of AI and automation tools across MEMA by helping team members understand available capabilities and identify practical applications in their day-to-day work
Requirements
- Associate degree in information technology, information systems, business, data analytics, or a related field
- Nice to have: Association management platforms