A Business and Service Strategist with a strong focus on Customer Experience (CX) and Value Proposition Design to drive initiatives around both user experience and business performance.
Responsibilities
Apply human-centred design to identify user needs and pain points through research, translating insights into clear opportunities for improved services and experiences.
Map end-to-end journeys and processes, developing personas, journey maps, and service blueprints to visualise and optimise customer experiences.
Co-create innovative solutions with stakeholders and cross-functional teams.
Conceptualize and test concepts to validate feasibility and impact.
Translate insights into actionable requirements and strategies, prioritising user needs and defining clear success metrics.
Requirements
Masters degree in Business, Computer Science, Service Design, or a related field
Acting as a Senior Consultant within the Studio+ team, supporting C-level and management teams in defining and implementing growth strategies, digital transformation, and customer-centricity initiatives.
Compensation
range retributivo compreso tra 45.000€ e 52.000€
Responsibilities
Lead end-to-end project workstreams, from strategic design to operational implementation.
Conduct market analysis, competitive benchmarks, and customer research to generate actionable insights.
Contribute to the design of new value proposition, business case, go-to-market strategy, and operating model.
Facilitate workshops with clients and stakeholders, managing relationships with senior interlocutors.
Coordinate junior consultants and analysts, ensuring quality, timelines, and consistency of deliverables.
Requirements
Master's degree in Economics, Management Engineering, Marketing, Design, Innovation Management, or related disciplines
We are looking for a Senior Product Manager to own the Superapp Financial Experience — our consumer wallet and the financial products that sit inside the Yassir super app. This is a B2C role at the centre of our financial services strategy.
Responsibilities
Own the consumer wallet and superapp financial experience end-to-end, with adoption and active usage as your primary success metrics.
Define and execute the strategy to drive wallet activation, funding, and repeat transactions — both within the super app (rides, deliveries) and in external use cases (P2P, bill payments, merchant payments).
Design acquisition and activation funnels in partnership with growth and marketing; identify and remove the friction points that stop users from funding and using the wallet.
Deeply understand the Algerian consumer — cash habits, trust barriers, and the behavioural shifts required to move people from cash to digital money.
Run discovery: customer interviews, journey mapping, prototyping, and experiments to validate what will actually drive adoption at scale.
Senior Product Manager - Super-app Financial ExperienceYassir · Cairo, Egypt