Manage the end-to-end card dispute process within an acquiring environment under Visa and Mastercard schemes.
Locations (6)
Kraków, Lesser Poland Voivodeship, Poland
Warsaw, Masovian Voivodeship, Poland
Vilnius, Vilnius City Municipality, Lithuania
Lisbon, Lisbon, Portugal
Barcelona, Catalonia, Spain
Limassol, Limassol, Cyprus
Compensation
Competitive salary and benefits package
Responsibilities
Handle incoming chargebacks in accordance with Visa and Mastercard scheme rules
Manage the full dispute lifecycle: first chargeback, representment, pre-arbitration, arbitration, and collaboration / pre-dispute cases
Analyze transaction data to prepare compelling representments and supporting documentation
Manage disputes across a diverse merchant portfolio spanning low - to high-risk profiles and varied business models, including one-off and recurring billing flows
Tailor representment and dispute strategies to the merchant's risk profile and transaction model
