- Torrington, Connecticut, United States
- On-site
- Full-time · Associate
The Guest Relations Representative is responsible for providing outstanding customer service and promoting a positive visitor experience as visitors arrive. The Guest Relations Representative serves as the first point of contact for patients, visitors, and staff.
Responsibilities
- Welcome patients, visitors, and staff with professionalism and courtesy
- Provide patient information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational policies
- Respond to inquiries or escalate to appropriate departments
- Provide directions to departments, patient rooms, or other medical center locations as requested
- Answer incoming calls and route them to appropriate departments
Requirements
- Training and education participation