- Saint Petersburg, Florida, United States
- Hybrid
- Full-time · Associate
- 2–3 years
This role is responsible for supporting the firm’s enterprise communication technologies, including troubleshooting technical issues, fulfilling customer requests, implementing changes, performing testing, maintaining documentation, and supporting projects and technology initiatives.
Responsibilities
- Provides technical support for telephony, video and meeting collaboration, contact center, and specialized voice communication technologies.
- Troubleshoots software, hardware, connectivity, configuration, and customer issues and drives them through resolution or appropriate escalation.
- Supports the administration, configuration, provisioning, and ongoing maintenance of communication platforms and services.
- Supports communication hardware including phones, handsets, headsets, room systems, specialized voice devices, and related peripherals.
- Monitors and responds to incidents, service requests, alerts, and operational issues while maintaining accurate and timely documentation.
Requirements
- High School (HS) - Completed
- Nice to have: Telecommunications
- Nice to have: Collaboration technologies
- Nice to have: Specialized voice communication technologies
- Nice to have: Application administration