- Mumbai, Maharashtra, India
- On-site
- Full-time · Associate
- 1–2 years
Handles general customer contacts in a contact centre environment for multiple products, ensuring high-quality service and completion of the VCIP journey.
Responsibilities
- Handle general customer contacts in a contact centre environment
- Provide high-quality service to achieve customer satisfaction
- Complete VCIP journey at first contact
- Achieve individual key performance indicators while maintaining quality and compliance
- Perform Video KYC via video calls
Requirements
- Graduation
- Nice to have: AI-enabled tools familiarity