- Grande Prairie, Alberta, Canada
- On-site
- Full-time · Manager
- 4+ years
Managing sales operational activities to ensure customer service levels are met or exceeded, with a focus on order management, order quoting, processing, fulfillment and review.
Responsibilities
- Ensuring department goals are successfully met or exceeded
- Ensures compliance to policies and procedures
- Develops and monitors appropriate measures for customer service performance (service level, order entry accuracy, calls abandoned, average talk time, occupancy, and productivity)
- Oversees processes to ensure customer interaction is handled correctly, timely, and with a sense of urgency
- Manages a team of typically no more than 10 direct/indirect reports
Requirements
- High School Degree or equivalent
- Bachelor's Degree preferred
- Nice to have: Bachelor's Degree
- Nice to have: LEAN methodology
- Nice to have: Kaizen methodology