- Toronto, Ontario, Canada
- Contract · Associate
Providing professional, attentive service to the first point of contact representatives by accurately fulfilling requests regarding external customer wire origination and document collection for domestic and international waters.
Responsibilities
- Answering Wire Transfer origination calls, collecting all information required and completion of initial callback verbatim disclosure
- Ensuring all outgoing and incoming Wire requests are processed as per documented procedures, proper authorization, approval, and control procedures
- Complete Wire Transfer requests from the first point of contact customers and representatives
- Partner with colleagues to ensure the delivery of superior client experience
- Demonstrate high standard of client care and actively listen to needs
Requirements
- Nice to have: Knowledge of day to day Payments Processing procedures
- Nice to have: BESS
- Nice to have: SWIFT
- Nice to have: Fed Line
- Nice to have: RBC Express