Certified Pharmacy Technician supporting Amazon Pharmacy customers through calls, chats, and technical support, ensuring compliance and quality service.
USA, FL, Florida - 23.50 - 27.00 USD hourly
- Maintain advanced understanding of Amazon Pharmacy policies, procedures, products, and services
- Communicate with providers to obtain new written English-language prescriptions or refill requests and verify that information is complete and accurate
- Learn pharmacy laws and regulations nationwide and follow compliance guidance in accordance with all company procedures and federal/state laws, rules, and regulations
- Maintain confidentiality of all customer information while working autonomously; proactively identify areas for improvement in a fast-paced environment and maintain a customer-centric commitment to quality
- Collaborate with teammates and other members of the pharmacy team as needed to maintain customer satisfaction
- High school diploma or equivalent
- Certified Pharmacy Technician Board of Pharmacy License
- Nice to have: 1+ years customer service experience
- Nice to have: strong verbal and written communication skills
- Nice to have: experience troubleshooting
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