Manager, Website Merchandising, Outdoor & Lighting - Pottery Barn
Williams-Sonoma · Posted Nov 5, 2026
- San Francisco, California, United States
- Hybrid
- Full-time · Manager
- 5+ years
Oversight of day-to-day operations of the website, ensuring all site initiatives are successfully executed according to established timelines and best practices. Driving merchandising strategies for the channel using site analytics to enhance customer experience.
Responsibilities
- Leverage understanding of web design principles, technical capabilities, consumer behavior, and operational processes to develop and drive website strategies to increase conversion and improve customer experience.
- Collaborate with Engineering, Creative, Marketing, Merchandising, and Site Management teams to execute critical site enhancements, product launches, and promotional campaigns.
- End-to-end project management of seasonal product and features.
- Troubleshoot and/or escalate website issues and see them through to resolution.
- Proactively review the site with a customer-first mindset, identifying operational and customer experience problems, and suggesting and delivering solutions.
Requirements
- Bachelor’s degree
- Nice to have: PowerPoint