- Albany, New York, United States
- Hybrid
- Contract · Associate
- $20–$20 per hour
- 2+ years
Provide customer service and technical support to Medicaid providers via phone, handling inquiries related to enrollment and billing.
Compensation
$20/HR
Responsibilities
- Respond to provider inquiries via phone and online applications
- Record, track, and monitor call information and tickets in the CRM
- Provide telephone assistance for online business applications
- Support IVR and related communication tools
- Escalate issues as required
Skills
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan
- Life Insurance