- Portland, Oregon, United States
- Full-time
- $24–$29 per hour
Assist and mentor YouthLine Peer Helpers and Coaching Volunteers, providing clinical support and crisis response during evening hours.
Compensation
Youth Crisis Line Team Lead Salary: The starting pay for a YouthLine Team Lead at Lines for Life is $24 per hour. This is a union position with a step progression based upon years of service at Lines for Life, and below is the current step scale: 0-3 years: $24.00 3-5 years: $25.20 5-7 years: $26.46 7-10 years: $27.78 >10 years: $29.17
Responsibilities
- Demonstrate the culture of Lines for Life by modeling behavior that supports the goals and philosophies of Lines for Life and the YouthLine.
- Provide in person assistance and support to teen peer volunteers with answering calls, texts, and chats on the YouthLine, a teen-to-teen crisis and help line, with compassion in accordance with Lines for Life’s training expectations and scope.
- Consult with YouthLine Supervisors on complex calls, texts, and chats.
- Establish rapport with YouthLine volunteers and callers, and act as a resource of knowledge and systems use for volunteers.
- Debrief with YouthLine volunteers after texts, chats, and calls as needed.
Requirements
- Bachelor’s Degree in a related social sciences field or ability to meet Qualified Mental Health Associate (QMHA) qualifications through a combination of training, education, and experience
- Nice to have: Crisis intervention experience
- Nice to have: ASIST if not already completed