- Remote, United States
- Remote
- Full-time · Senior
- $22–$24 per hour
- 3+ years
The Senior Member Support Specialist will play a key role in delivering exceptional customer experiences by providing advanced support to current and prospective members of a leading health and wellness organization.
Compensation
Pay range of $22–$24 USD per hour, depending on experience, skills, and geographic location.
Responsibilities
- Manage advanced customer escalations
- Resolve executive and formal complaints
- Deliver empathetic member support
- Troubleshoot programs and technical issues
- Provide real-time agent assistance
Requirements
- High School Diploma or GED equivalent
- Nice to have: Managing executive-level escalations
- Nice to have: Handling Better Business Bureau (BBB) cases
- Nice to have: Coaching or mentoring Level 1 support agents
- Nice to have: In-depth knowledge of weight management programs