- Full-time · Manager
- 1+ years
Lead a team of customer service representatives, manage KPIs, conduct quality audits, handle escalations, and ensure high standards of service for US-based customers.
Responsibilities
- Trains, coaches, and mentors agents
- Conducts quality audits, evaluations and determines feedback
- First point of contact for escalations
- Reporting and presentation to Leadership
- Understand customer needs and offer solutions that align with UPS Logistics services and policies
Requirements
- Graduate in any stream