- North Carolina, United States
- On-site
- Full-time · Manager
- 5–10 years
Lead and oversee day‑to‑day operations for a 24x7 production environment, ensuring service quality, incident management, and continuous improvement.
Responsibilities
- Lead and oversee day‑to‑day operations for a 24x7 production environment
- Ensure all production processing, settlements, and operational cutoffs are completed accurately and within established service level agreements
- Provide leadership during production incidents, ensuring timely communication, escalation, resolution, and post‑incident review
- Promote operational stability through proactive monitoring, risk identification, and continuous improvement
- Lead, coach, mentor, and develop a high‑performing operations team
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related discipline
- Nice to have: banking or financial services experience
- Nice to have: ACH
- Nice to have: RTP
- Nice to have: Fedwire