- West Virginia, United States +1 more
- On-site
- Full-time · Mid
- $60K–$75K per year
- 3+ years
Serve as the primary onsite point of contact and communications consultant for our federal customer, ensuring seamless service delivery, contract compliance, and superior customer satisfaction.
Locations (2)
- West Virginia, United States
- Northern Virginia, United States
Compensation
Target Base Salary Range: $60,000 - $75,000 USD
Responsibilities
- Act as the single point of contact and primary liaison for internal and external stakeholders
- Manage the services scope as defined by the contract, ensuring all Terms and Conditions (warranty/maintenance) are met
- Oversee subcontractor deliverables to ensure adherence to agreed-upon scope and outcomes
- Ensure customers understand their obligations regarding service deliverables
- Ensure strict compliance with Service Level Agreements (SLAs), specifically response and restoration time commitments