- Lincoln, Nebraska, United States
- Hybrid
- Full-time · Associate
- 0–2 years
Provide first‑line telephone technical support for Q2’s Risk & Fraud Management Software Solutions, troubleshooting and resolving customer issues while documenting interactions and escalating as needed.
Responsibilities
- Provide first‑line telephone technical support
- Troubleshoot and resolve basic customer problems
- Accurately record, categorize, and document all customer interactions using a case tracking system
- Establish case priorities and provide regular updates on open issues
- De‑escalate customer concerns and manage expectations
Requirements
- Bachelor’s degree in a relevant field or equivalent experience
- Nice to have: customer service experience
- Nice to have: troubleshooting experience
- Nice to have: knowledge of banking practices