- Overland Park, Kansas, United States
- Full-time · Senior
- $55K–$99K per year
- 2–4 years
Expert in complex technology networks and T-Mobile processes supported by the Frontline Advanced Support - Service Desk. Focuses on eliminating recurring difficulties, driving service improvements, and empowering the Service Desk to provide immediate solutions.
Compensation
Total Target Cash Earnings Opportunity: $54,660 - $98,613. National Base Pay Range: $23.89 - $43.10
Responsibilities
- Provide enthusiastic and proficient technical troubleshooting and resolution of network and system impairments.
- Troubleshoot full spectrum of faults from critical/high priority network wide outage to a single network element fault.
- Provide mentoring to individuals to improve their abilities and assist in performing ticket audits.
- Remain current on new concepts, technologies and systems being introduced to T-Mobile’s network.
- Develop and recommend process improvements or changes to improve current operations.
Requirements
- Bachelor's Degree
- Vocational/Technical Training
- Nice to have: Microsoft desktop and server products
- Nice to have: MCSE
- Nice to have: A+