Windows client operating systems jobs

Technical Support Engineer

Bentley Systems · Posted Nov 5, 2026

Manila, Philippines
Hybrid
Full-time · Associate
2–3 years

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Provide technical support for users working with iTwin, iModels, Design Review, CAD synchronization, cloud-based workflows, and related Bentley solutions, diagnosing and resolving complex technical issues.

Responsibilities

Serve as a primary technical support contact for users working with Bentley’s BIC and iTwin solutions, providing support through phone, email, web portals, Bentley Communities, and other support channels.
Diagnose and resolve technical issues involving product installation, configuration, functionality, iTwin and iModel workflows, CAD synchronization, and cloud-based environments.
Engage directly with users to understand their technical environments, gather relevant information and logs, ask targeted troubleshooting questions, and identify potential root causes.
Investigate connectivity and configuration issues across Windows, enterprise networks, and on-premises and cloud environments.
Troubleshoot networking and connectivity issues involving HTTP/S, TLS/SSL, DNS, firewalls, security groups, proxies, certificates, and timeouts.

Requirements

Bachelor’s degree
associate degree
equivalent professional experience in Engineering, Information Technology, Computer Science, Technical Support, or a related discipline
Nice to have: MicroStation
Nice to have: AutoCAD

Skills

Technical troubleshooting

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