Provides front‑line deskside and walk‑up support across Chicago and New York locations, serving as the L2 escalation tier for the Birlasoft‑operated L1 service desk and coordinating device deployment and event support.
Locations (2)
Chicago, Illinois, United States
New York, New York, United States
Compensation
The annual salary range for this position is $51,000 - $70,000.
Responsibilities
Serve as the L2 escalation point for tickets routed from the Birlasoft L1 service desk
Provide hands‑on troubleshooting and break/fix support for laptops, peripherals, and mobile devices
Recognize and prioritize VIP and executive tickets
Own the L2 queue's SLA performance
Escalate to the Global End User Computing Team, engineering, or vendor partners when beyond L2 scope
Requirements
Bachelor's degree in Information Technology, Computer Science, or a related field
