- Karlsruhe, Germany
- Hybrid
- Full-time · Associate
Analyze technical inquiries, find solutions, and support customers using Lexolution and Winsolvenz products.
Responsibilities
- Analyze, process, and solve incoming technical customer inquiries
- Maintain bug/CR applications and the support database
- Support customer configurations (e.g., logfile analysis, rights/user management)
- Act as a technical contact for 1st Level User Support colleagues
Requirements
- Trained Network, IT, or System Administrator or IT Specialist or comparable background
- Nice to have: SQL databases
- Nice to have: AI Tools (Microsoft Copilot, Claude, ChatGPT)
Skills
Benefits
- Annual training budget
- Employee referral bonus
- Mobility support (e.g., bike leasing, public transport subsidy)