Traffic Management Center (TMC) Operator
Skyway Concession Company · Posted Nov 12, 2026
- Chicago, Illinois, United States
- On-site
- Full-time · Associate
- 1–2 years
The Traffic Management Center (TMC) Operator serves as the central point for monitoring roadway, toll plaza, traffic, and operational conditions across the Skyway, maintaining real-time situational awareness through radio communications, surveillance systems, and toll collection systems.
Responsibilities
- Maintain continuous situational awareness of roadway, toll plaza, toll lanes, traffic, facility, security, weather, construction, planned-work, and Maintenance of Traffic (MOT) conditions using SCC-approved monitoring and communication systems.
- Monitor roadway cameras, electronic surveillance systems, and toll collection systems to identify incidents, congestion, queues, disabled vehicles, lane impacts, roadway hazards, security concerns, equipment or system failures, and other abnormal conditions.
- Receive incident reports, gather and verify available information, determine the location and operational impact, and initiate required monitoring, coordination, notification, escalation, and documentation procedures.
- Coordinate or dispatch appropriate SCC personnel and contact law enforcement, emergency medical services, fire services, towing providers, contractors, vendors, and governmental agencies in accordance with established procedures.
- Maintain communication with responding personnel and agencies and provide significant incident updates through Final All Clear, formal transfer of responsibility, or closure by authorized personnel, consistent with established incident command procedures.