- Auburn, New York, United States
- On-site
- Full-time
- $24–$30 per hour
- 5+ years
Support existing customer base while actively identifying new opportunities and delivering responsive, reliable service to contractor and commercial customers.
Compensation
Salary Range: $24.00 - $30.00/hour depending on direct experience with products/industry
Responsibilities
- Respond to customer inquiries and resolve issues promptly by phone and email
- Identify customer needs, recommend electrical products and solutions, and cross‑reference part numbers or suggest alternatives
- Prepare accurate, competitive quotes and proactively follow up to convert open quotes into orders
- Process customer orders in the ERP system, maintain accurate transaction records, and follow up on cancellations, returns, credits, warranties, and complaints
- Coordinate with internal teams to complete orders and ensure timely shipment