- Edmonton, Alberta, Canada
- 2+ years
Supports assigned customer facilities by monitoring heat-tracing systems, investigating routine issues and coordinating follow-up.
Responsibilities
- Monitor SmartTrace alarms, system trends, controller status and communications health; document findings and triage routine exceptions using established procedures.
- Perform initial troubleshooting of common heat-tracing, controller and communications issues; escalate complex, recurring or unresolved problems with clear supporting information.
- Coordinate routine customer updates and maintenance follow-up with site contacts, internal technical resources and field-service teams.
- Track assigned issues from detection through resolution and verification; maintain action logs and flag overdue work or risks to service commitments.
- Create and update customer CMMS notifications, work orders and asset records in SAP PM, IBM Maximo or comparable systems, within assigned access and approval limits.
Requirements
- Technical diploma
- Associate degree
- Relevant training in electrical technology, instrumentation, engineering technology
- Nice to have: Electrical heat trace
- Nice to have: Remote industrial support