- Milton Keynes, England, United Kingdom
- Hybrid
- Senior
- Discretionary bonus scheme
The Customer Service Advisor will be responsible for 1st line customer service support for the Bank’s Retail and SME customers via Chat (Online) and Telephony, together with Back Office activities to support the smooth running of the function.
Responsibilities
- Field inbound communications from customers via voice, chat or social media
- Action customer requests, resolve issues and manage complaints
- Manage case communication, payments and letter writing
- Identify process improvement opportunities
- Support other teams as required