- Ottawa, Ontario, Canada
- Hybrid
- Contract · Associate
- CA$20–CA$23 per hour
- 3–5 years
The Customer Care Representative is accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media (Facebook, Twitter, etc) on behalf of Dynacare.
Compensation
Hourly rate : $19.50 - 22.50 per hour
Responsibilities
- Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed
- Monitor comments posted on Social Media, escalate if necessary and/or respond as per customer contact guidelines
- Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects
- Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection, patient’s instructions, patient’s costs, and others
- Monitor and take ownership of complaints and ensure proper resolution / follow-up
Requirements
- High School Education Degree / diploma preferred
- Nice to have: Familiarity with using a CRM to manage customer interactions
- Nice to have: Medical terminology knowledge