Support the Digital Solutions team by delivering high‑quality application support services across a diverse portfolio of bespoke and commercial software applications.
Locations (2)
Stoke Gifford, Bristol, United Kingdom
Bristol, England, United Kingdom
Compensation
£33,900 – £42,400 Depending on Experience
Responsibilities
Providing high‑quality support to users via telephone, email and face‑to‑face interactions.
Maintaining Service Desk processes, procedures and support documentation.
Escalating major incidents and supporting their investigation and resolution.
Managing user accounts and access permissions through account management systems.
Supporting application performance through diagnostic, corrective and problem‑solving activities while assisting development and test teams throughout the project lifecycle.
Requirements
Degree qualified in Information Technology, Project/Programme Management, or a related discipline.
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