- Remote, United States
- Remote
- Full-time · Associate
- $23–$23 per hour
Member Experience Specialists serve as the main point of contact for our members throughout each point in their recovery journey. They are compassionate, accurate, and data-oriented. They are change agents who go the extra mile because they know what a difference each day is making in the life of those they help.
Compensation
$22.50—$22.50 USD
Responsibilities
- Provide world-class member experience to individuals interested in signing up for Workit Health’s program, and throughout member’s journeys at Workit Health.
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Resolve basic member issues and escalate more complex concerns to higher-level support staff as needed
- Help to facilitate each member’s journey, and accurately and efficiently communicate with members through a variety of channels as they navigate our program.
- Provide accurate information about our program, services, and policies.
Requirements
- High school diploma or GED
- Nice to have: Remote work familiarity
- Nice to have: Autonomy