- Hartford, Connecticut, United States
- On-site
- Full-time · Mid
- 3+ years
Develop and maintain scalable, secure, and supportable ServiceNow applications, focusing on Incident Management, Change Management, and Service Catalog within the Financial Services unit.
Responsibilities
- Collaborate with internal and client teams to resolve complex incidents and conduct root cause analyses
- Participate in evaluation of client IT infrastructure and prepare assessment reports
- Contribute to the design of scalable, cost-effective IT infrastructure solutions
- Align release schedules, execute deployments, and manage version control
- Co-ordinate maintenance schedules, emergency fixes, and technology upgrades
Requirements
- Bachelor’s degree or foreign equivalent
- Nice to have: Platform Analytics and Data Visualization
- Nice to have: Virtual Agent solutions
- Nice to have: Python development
- Nice to have: AWS services