- Spring, Texas, United States
- Hybrid
- Full-time · Manager
- $140K–$321K per year
- 10+ years
Accountable for translating HPE GreenLake Customer Success business needs into operating requirements, process designs, performance actions, and prioritized capability demand across multiple geographies, leading a team of individual contributors responsible for GreenLake CS operations, process leadership, analytics, enablement, field adoption, and business requirements for tools and capabilities.
Compensation
– United States of America: Annual Salary USD 158,500 - 321,000 in California // 140,000 - 321,000 in Texas
Responsibilities
- Define, manage, and evaluate annual and quarterly operating plans that support HPE GreenLake Customer Success strategy and priorities
- Lead the HPE GreenLake Customer Success business rhythm, including geographic interlocks, metric performance discussions, decision tracking, and corrective-action follow-through
- Partner with leaders across geographic teams and functions to align execution, surface dependencies, and resolve barriers affecting the GreenLake account base
- Define and govern the HPE GreenLake performance framework, aligned with enterprise Customer Success measures
- Analyze customer lifecycle and operating data to identify risks, trends, root causes, and opportunities for intervention
Requirements
- Bachelor’s degree in business, operations, information systems, analytics, engineering, or a related field, or equivalent experience