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1–2 jobs· newest first

Knowledge ManagerNew
Benifex · Southampton, United Kingdom
Content Experience Specialist
Mirakl · Paris, France

+10K new in the last hour

Knowledge Manager

Benifex · Posted Nov 4, 2026

Southampton, England, United Kingdom

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Own the creation, and continuous improvement of the support knowledge base within Zendesk, ensuring our global support teams and customers have access to accurate, consistent, and easily discoverable content.

Responsibilities

Lead the end-to-end lifecycle of knowledge content - creation, review, publication, maintenance, and retirement - ensuring accuracy, consistency, and relevance across all customer-facing and internal articles.
Embed Knowledge-Centred Service (KCS) principles across the support organisation, coaching agents and team leads to capture, reuse, and improve knowledge as part of their daily workflow.
Partner with the AI and Tooling teams to ensure the knowledge base is structured, tagged, and optimised to power AI-driven capabilities such as Zendesk AI agents, generative search, and intelligent triage.
Drive self-service and deflection by improving the discoverability, quality, and customer-readiness of help centre content, directly contributing to reduced ticket volumes and faster resolution times.
Establish and monitor knowledge KPIs (e.g. article usage, deflection rates, content health, AI answer accuracy), reporting performance and insights to the Senior Operations Lead and wider leadership team.

Skills

knowledge management Zendesk Guide KCS methodology AI-driven tools content lifecycle governance frameworks translations and localisation cross-functional collaboration KPIs reporting Microsoft Office Salesforce Knowledge Intercom ServiceNow Excel Word PowerPoint Outlook Teams

Benefits

Flexible work
25 days holiday plus local bank holidays
Birthday off
Half day wellbeing days
Healthcare cash plan

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Content Experience Specialist

Mirakl · Posted Nov 3, 2026

Paris, Île-de-France, France

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Functional administrator of Mirakl’s One Help AI-powered digital support platform, configuring AI settings, conversational flows, and user journeys to improve self‑service support.

Responsibilities

Configure and administer One Help platform
Analyze user conversations and performance data
Optimize AI-generated answers and conversational experiences
Monitor key performance indicators
Drive adoption across Mirakl teams

Requirements

Nice to have: Intercom Fin
Nice to have: Zendesk AI
Nice to have: Ada

Skills

conversational AI chatbots virtual assistants digital self‑service platforms user behaviour analysis performance metrics prompt engineering AI agents retrieval‑augmented generation no‑code/low‑code automation tools Dust n8n Confluence Paligo Heretto

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