Senior User Researcher
scrumconnect · Posted Nov 11, 2026
- London, Greater London, United Kingdom
- Senior
Plan and run user research to inform digital service design and delivery.
Responsibilities
- Plan and run research using interviews, contextual inquiry and usability testing
- Research with a wide range of users, including those with access needs
- Analyse findings and share actionable insight with team and stakeholders
- Work with designers, business analysts and product managers to shape what is built
- Test prototypes and services and help the team iterate based on evidence
Requirements
- Nice to have: UK government or public sector experience
- Nice to have: complex multi-organisation services research
- Nice to have: GDS service assessment experience