[LTA-ITCD] PRINCIPAL / SENIOR ENGINEER, CITIZEN SYSTEMS (SERVICENOW)
Public Service Division · Posted Nov 6, 2026
- Singapore, Singapore
- On-site
- Full-time · Senior
Develop next generation Enterprise Feedback Management System (EFMS) using ServiceNow Customer Service Management (CSM) SaaS to manage citizen feedback.
Responsibilities
- contributing to the development of EFMS and feedback resolution processes using AI
- Collaborate with stakeholders to gather business requirements, translate them into technical specifications, and implement solutions aligned with business needs
- Draft clear and actionable user stories, supporting effective communication between business and technical teams
- Design, configure, and customize ServiceNow modules to optimize customer feedback management such as Customer Service Management (CSM)
- Integrate ServiceNow with other internal (such as asset management system, etc) and external systems (such as oneservice, etc.) using REST/SOAP APIs, middleware, and other integration tools
Requirements
- Knowledge in IT
- Computer Science
- Engineering or a related field
- Nice to have: ServiceNow certifications such as CAD (Certified Application Developer)