- Melbourne, Victoria, Australia +2 more
- Full-time
Lead the management and continuous evolution of the Advice practice within ANZ’s Advice Enablement team, strengthening processes, governance, technology and operating frameworks to support scalable wealth management.
Locations (3)
- Melbourne, Victoria, Australia
- Sydney, New South Wales, Australia
- Brisbane, Queensland, Australia
Responsibilities
- Drive continuous improvement of advice processes, workflows and procedures
- Identify and remove operational inefficiencies
- Work closely with Technology teams to enhance advice platforms, CRM systems, workflow tools, automation capabilities and AI solutions
- Leverage customer feedback, frontline insights and operational data to prioritise and implement practical, sustainable improvements
- Provide expert guidance to frontline teams on end-to-end advice processes and best practices