- Wilmedering, Pennsylvania, United States
- Full-time
- $62K–$62K per year
- 3+ years
Lead and oversee dispatch operations for the Alternative Team, ensuring compliance, quality, and community engagement.
Compensation
$62,000 yearly
Responsibilities
- Provide leadership, oversight, and quality assurance for Alternative Team dispatch operations while ensuring compliance with program protocols and crisis intervention regulations.
- Monitor dispatch activities, conduct documentation audits, track key performance indicators, and support continuous quality improvement initiatives.
- Maintain communication with Behavioral Health First Responders during crisis responses and elevate safety concerns when necessary.
- Serve as the primary representative for community outreach activities, including tabling events, presentations, partnership development, and public education efforts.
- Support staff training, onboarding, operational coverage, emergency response coordination, and collaboration with law enforcement, EMS, 911 centers, and community stakeholders.
Requirements
- Bachelor's Degree in Social Work, Psychology, Sociology, Criminal Justice, Public Administration, Communications, or a related field
- Nice to have: prior supervisory or lead experience
- Nice to have: experience with 911 systems
- Nice to have: law enforcement collaboration
- Nice to have: behavioral health crisis programs