- Glasgow, Lanarkshire, United Kingdom
- Senior
Lead experience research initiatives across multiple products and teams, driving user-centered insights and strategy.
Responsibilities
- Define end-to-end understanding of experiences across products and personas
- Plan, design & conduct research projects using qualitative and quantitative methods
- Drive strategy and priorities through research and data analytics
- Support Product Managers, Software Engineers and UX designers in understanding their customers
- Research and innovate solutions within product areas like AI model creation, Data Design, IT Service Management, DevOps and Continuous Integration
Requirements
- Bachelor’s Degree in UX/HCI or related field or equivalent experience
- Nice to have: corporate technical delivery experience
- Nice to have: understanding of Infrastructure Platforms
- Nice to have: knowledge of Product Ops concepts
- Nice to have: advanced data visualisation and analytics