- Minneapolis, Minnesota, United States
- Hybrid
- Full-time
- $76K–$92K per year
- 1–4 years
Relationship-driven Client Success Manager responsible for driving client adoption, retention, and growth for Business Banking & Money Movement clients.
Compensation
Pay Range: $75,600.00 - 92,400.00
Responsibilities
- Build and maintain strong relationships with assigned client accounts, serving as a trusted advisor throughout the client lifecycle.
- Own the post-activation (Day 30+) relationship; remove client usage blockers to accelerate time-to-value.
- Monitor client engagement and specific feature utilization to drive adoption, increase usage, and achieve key success milestones.
- Conduct proactive, trigger-based outreach to amplify feature usage, mitigate attrition risk, and improve retention.
- Identify expansion opportunities and partner with Digital Sales and banking teams to transition qualified referral opportunities.
Requirements
- Bachelor's degree
- Nice to have: Two or more years of experience in customer success, account management, client relationship management, sales, or consultative customer-facing roles
- Nice to have: Proficient knowledge of business banking deposit, payments, treasury management, and digital money movement banking solutions
- Nice to have: Experience supporting Business Banking, Treasury Management, Payments, and/or Money Movement products and services
- Nice to have: Proven ability to drive client adoption, engagement, retention, and revenue growth