- Los Angeles
- Senior
- $112K–$179K per year
Help ensure digital products and capabilities operate reliably, securely, and in line with business and regulatory requirements.
Compensation
Southern California Base Salary Range: $111,920-$179,072
Responsibilities
- Serve as the first line of defense for product issues by detecting, validating, troubleshooting, triaging, communicating, escalating, and tracking them through timely resolution.
- Oversee custom-built digital solutions through configuration, release support, and monitoring of APIs, integrations, data pipelines, and supporting application ecosystems.
- Conduct quality assurance and compliance testing, and maintain digital content, disclosures, and records in line with accessibility, data privacy, regulatory, and business requirements.
- Manage product-health and operational reporting across uptime, incidents, user feedback, service levels, and ad hoc analysis to identify risks and support continuous improvement.
- Lead onboarding, education, and expert-level product support through webinars, training materials, user guidance, and knowledge-base resources for internal and external audiences.